PBX VoIP NAT How-to
For VoIP there are typically a few components to get right for proper inbound and outbound audio from a local PBX.
- Port forward entries with firewall rules (Or 1:1 NAT with Firewall Rules)
- Manual Outbound NAT with a rule at the top set to perform static port NAT on traffic from the PBX (Or 1:1 NAT)
- On the PBX, ensure it is set properly for NAT with the correct external IP and local subnets defined.
Aliases to make it easy
It is easiest to start by making a few entries under Firewall > Aliases to make the rules easier to accomplish:
- Host alias for the PBX itself, named PBX, containing the local IP address of the PBX.
- Network or Host alias called SIP_Trunks for the upstream SIP trunk addresses, if known. If the SIP_Trunk address/network is not known or changes, do not make an alias and leave these values set to any.
- Port alias called PBX_Ports containing all of the port numbers needed for SIP, RTP, and other control ports. (usually 5060 and 10000:20000, but varies from provider to provider and PBX implementation)
For the port forward (Firewall > NAT, Port Forwards tab), it can be set as follows:
- Interface: WAN
- Protocol: UDP (or TCP/UDP if needed)
- Source: Type Single Host or Alias: SIP_Trunks -- or a Any for the type if the SIP trunk IP addresses are not known.
- Source Port: any/any
- Destination: WAN address or external VIP for the PBX
- Destination Port: PBX_Ports
- Redirect target IP: PBX
- Redirect target port: PBX_Ports
Manual Outbound NAT
For Manual Outbound NAT, navigate to Firewall > NAT, Outbound tab, switch from Automatic Outbound NAT to Manual Outbound NAT and press Save. Then at the top of the list, create a rule that looks like so:
- Interface: WAN
- Protocol: UDP
- Source: Network, PBX
- Source Port: [blank]
- Destination: Network, SIP_Trunks -- Or Any for the type if the SIP trunk IP addresses are not known
- Destination Port: PBX_Ports (or leave blank)
- Translation: Interface address if using the WAN IP address, or the external VIP for the PBX
- Port: [blank]
- Static Port: *CHECKED*
After making the changes to NAT rules, the states for the PBX must be reset.
- Navigate to Diagnostics > States
- Enter the IP address of the PBX and click Filter
- Click Kill
Once the PBX re-registers it test inbound and outbound calls and confirm inbound and outbound audio works as expected.