Policy on FreeBSD issues

From PFSenseDocs

The pfSense team relies on the work provided by the FreeBSD project, as the base operating system of pfSense. On occasion, pfSense users will run into problems with FreeBSD that are beyond our ability to help with. This page provides some preliminary guidance on what to do in these scenarios, and will be updated and expanded with time.

Most frequently these issues are driver or hardware-specific bugs. We do not have any developers who work on drivers in FreeBSD, and cannot assist with such issues. In these cases, we suggest installing a stock FreeBSD release on your hardware, replicating the problem, and reporting it to the appropriate FreeBSD list. This is the only way your problem will be resolved, and even at that will only be resolved in future releases. Alternatively, use different hardware.

If you're getting a panic, we may be able to get someone to analyze the backtrace. Feel free to post one to the mailing list or forum. See: Obtaining Panic Information for Developers

The only exception to this is for issues that affect all or a large number of pfSense users. Examples of this could be problems with PF, CARP, IPsec, or any number of other components. We will track and work to resolve issues of this nature, but cannot possibly coordinate testing and fixes for one off issues our users encounter.